Host03212025 / Posted 2025-03-21

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Summary of Position:
To represent the Inn at Laurel Point in all guest interactions as “A refined coastal experience in a waterfront city setting, guided by sincere, friendly service, to create remarkable memories.” The Host greets and seats guests, takes reservations and assists the server with other duties.

Responsibilities:

• Directs guests to an appropriate table upon arrival with a genuinely enthusiastic greeting
• Reads the reservation book and plans seating for the service period using common sense to maintain table turnovers and waiting guests
• Aims to serve tables and complete duties in the most time efficient manner without panic or complaint, changing ‘gears’ when business demands
• Busses tables and assists with side duties when appropriate
• Maintains knowledge of restaurant menus, including features, kitchen glossaries and techniques to deliver accurate information to guests and self-educates and maintains knowledge about food and wine
• Ensures the highest guest satisfaction by providing consistent excellence of service and giving genuine personal attention
• Communicates effectively with guests, supervisors and co-workers using appropriate etiquette and language and works in cooperation and harmony with all colleagues, supervisors and other departments to execute duties and responsibilities with due diligence
• Has good knowledge of Inn facilities and city attractions for the benefit of enquiring guests
• Complies with the Inn at Laurel Point’s policies and procedures

Qualifications:

• Previous restaurant Host experience required
• Experience with Open Table and Silverware POS is an asset
• Must have excellent communication skills
• Must be personable and professional
• Team oriented & self-motivated
• Able to multitask and work in a fast-paced environment
• Foodsafe Level 1 required
• Serving It Right required
• Must be able to embrace the 4 core values of the Inn at Laurel Point: Excellence, Respect, Curiosity and Stewardship
• Flexible availability for shift work: morning shifts may begin as early as a 7am start time and afternoon/evening shifts may end as late as 10pm
• Must be fully available to work weekdays, weekends and statutory holidays
• Must be able to lift 30lbs on a regular basis

Reports To: Restaurant Manager